Designing Decision Governance in Regulated AI Systems
Wells Fargo
Designed decision-governance workflows that made probabilistic model behavior reviewable, contestable, and accountable inside a high-stakes underwriting environment.
I design the systems that act on what the model decides.
That means the interface, the logic, the escalation paths, and the feedback loops that determine whether AI behavior can be seen, questioned, and stopped.
I work across product, engineering, data, policy, and executive decision-making to design systems where accountability is traceable, decisions are defensible, and humans stay in meaningful control - especially in regulated or high-stakes environments.
Thank you for spending time with the work.
anecdotes are where I start. systems are where we end up.
Selected Work
Designing Human-in-the-Loop Control for AI Automation
Automation Anywhere
Led product and systems design for automation workflows where visibility, trust, and operational control determined whether human-in-the-loop AI could be used safely.
Selected Learning
The First Comfortable Internet
Netscape / AOL
Early work across personalization, messaging convergence, and large-scale onboarding helped make the internet feel usable, familiar, and trustworthy for ordinary people.
The Network Couldn’t Hold
Friendster
Inside the first real social network, unstable infrastructure, shifting product identity, and early social graph behavior revealed how quickly users could define a platform faster than the company itself.
Designing Human-Governed AI in a Regulated Enterprise
Wells Fargo
Inside Wells Fargo AI Enterprise Solutions, the work focused on operationalizing trust in regulated AI systems through governance frameworks, human oversight, interpretability, and scalable experimentation across 17 business units.
Selected Papers
The Infrastructure of Belonging
A civic systems framework examining how institutions become reachable through connectors, continuity, and the reduction of distance. Drawing from elections, homelessness services, and public transit, the paper argues that belonging emerges when public systems bridge the gap between services and the people they serve.
Browse additional papers, PDFs, and longer-form research on civic infrastructure, institutional design, decision systems, public trust, and the social consequences of technology.
Selected Writing
Anecdotes to Systems
How anecdotes became the method behind Amid the Noise.
The First Year
After nearly three hundred posts, a pattern emerged.
The Poll Site Is a Decision System
Inside a Santa Clara County vote center, elections operate as human-governed decision systems that absorb uncertainty, preserve participation, and produce auditable outcomes.
xiao long bao (小笼包)
A lunch that almost didn't happen reveals how uncertainty, memory, and cognitive load shape the decisions we think we're making.
The Lineage of Signal
Twain, Baldwin, Serling, Orwell, and Kubrick each solve the same problem in different ways. Together, they form a method for making systems legible.
Published Writing
Exit Wounds extends the themes explored throughout Amid the Noise into poetry: recovery, toxic attachment, substance use, homelessness, and the cost of naming what survival required.