Anecdotal Evidence
A year after working a Santa Clara County vote center, I found myself thinking less about procedures and more about the stories that revealed what those procedures felt like.
Trust
Trust is rarely treated as sentiment here. It emerges from systems that behave predictably under pressure, preserve dignity, and make good decisions understandable to the people affected by them.
Across the Street
A broken window revealed something else.
The Distance Between Fires
From ancient signal fires to truck stops at midnight, civilization has always depended on small illuminated places that tell people they are not alone.
From Natural Interaction to Legible Agency
Punchcut's research reveals a gap between frequent AI use and natural interaction. The agentic leap adds a harder design problem: making authority, uncertainty, intervention, and recovery legible.
Frontier Day and Civic Trust
Trust is infrastructure. What follows when that infrastructure breaks?