Fixing What Isn’t Broken for Us
Public systems often appear neutral while quietly privileging some users over others. This piece examines how interface design encodes bias and why 'works for me' is not a valid measure of equity.
Design Ethics gathers writing from across Amid the Noise.
Public systems often appear neutral while quietly privileging some users over others. This piece examines how interface design encodes bias and why 'works for me' is not a valid measure of equity.
Public systems do not just process people. They shape how people feel. A firsthand account of a welfare office reveals how design decisions encode dignity, power, and expectation.